💡 Frequently Asked Questions (FAQ)
We have compiled a list of the most frequently asked questions to help you find the answers you need quickly.
1. How to Buy？
1. Choose Your Items
Browse our catalog and select the products you love. **Screenshot** or save the links of the items you want to buy.
2. Contact & Confirm
Add our Customer Service on **WhatsApp**. Send us the product details to confirm the price and shipping fee.
Once agreed, simply pay a $10 Deposit to start your order.
3. QC & Shipping
We prepare your stock and send you clear **Real Photos & Videos** of the goods and packaging.
✅ Satisfied?
Pay the remaining balance, and we ship immediately!
❌ Not Satisfied?
No worries. We will refund your deposit instantly.
For a step-by-step guide with visuals, please click the [How to Buy] link.
2. How to Request a Return or Exchange？
Thank you for shopping with us. Due to the complexities of international logistics and cross-border trade, please review our policy before completing your purchase:
Final Sale Policy: Considering the extended transit times and customs procedures involved in international shipping (our standard return window is 10 days), we are unable to accept returns or exchanges for international orders.
Pre-Shipment Quality Inspection: To ensure your complete satisfaction, every item undergoes a rigorous quality inspection before leaving our facility.
Visual Confirmation Service: Before shipping, we will provide you with detailed photos and high-definition videos of your specific item. We will only proceed with the shipment once you have reviewed and confirmed the item's condition.
Our Commitment: We take great pride in our transparency and craftsmanship, ensuring that every piece delivered to you meets our highest standards.
3. Accepted Payment Methods？
We accept a variety of major payment methods, including Western Union, PayPal, Wise, Panda Remit, We Remit, LemFi, and other mainstream options.
4. How are shipping costs calculated? Do you offer free shipping?
Please note that product prices do not include shipping. Shipping costs vary significantly by destination, product type, and current market rates. As international logistics fees fluctuate, we calculate shipping based on the package's weight and volume. For reference, shipping for a small item (e.g., a wallet) to Europe is approximately $25. Please contact our customer service to confirm the exact shipping fee before placing your order.
5. Why is a product no longer available?
We apologize that our online inventory is not synced in real-time. With goods moving in and out of our warehouse every hour, we cannot guarantee 100% availability for every single item. However, most products are well-stocked. Please contact our customer service to confirm availability at any time.
6. Product Quality Grading Guide
Product Quality Grading Guide
Level 1: Standard Grade (Standard 1:1) / 原单
- Accuracy: ~92% similarity to the original.
- Description: Crafted using materials and hardware (Zinc Alloy) that closely resemble the authentic version. Each piece follows 1:1 dimensions for a high-quality standard look.
Level 2: Top Original Grade (Premium 1:1) / 顶级原单
- Accuracy: ~96% similarity to the original.
- Description: Made with the same materials as the authentic version and upgraded Semi-Steel hardware. The shape, color tone, and stitching are highly refined. From a close distance, it is virtually indistinguishable from the original.
Level 3:Ultimate / Master Grade (Authentic Quality / 1:1 Mirror) / 特级正品
- Accuracy: ~99% similarity to the original.
- Description: This is our highest tier, developed using an actual authentic product as a master template. It features the same materials and Full Steel hardware. Every detail—including the leather texture, hand-feel, stitching, gold stamping, embossed logos, and overall silhouette—perfectly matches the original. Even when placed side-by-side with the authentic item, no difference can be seen.
7. Can I modify my shipping address or cancel my order after payment?
Absolutely. You may request a refund of your deposit or full payment at any time before shipping. Once you cancel your order, please contact our customer service. We will issue a refund via your original payment method (please note that transaction fees are non-refundable).
8. What is your Warranty Policy?
We offer a 1-year limited warranty from the date of purchase. We provide free repair services for any functional or manufacturing issues that are not caused by human error. Please note that shipping costs for sending and returning the item are the responsibility of the customer.
9. How long does it take to ship my order?
Estimated Dispatch Times
- Bags, Belts, Wallets & Accessories: Shipped the same day (some items dispatched the next day).
- Watches: Requires 2-5 days for assembly; high-end/specialized models may require additional time.
- Shoes: Custom-made to order, requiring 2-5 days for production.
- Apparel: Dispatched within 1-3 days.
- High-End Custom Commissions: Delivery timelines will be confirmed individually via customer service.
10. How can I contact customer service?
You can reach us through the following channels: WhatsApp (+8617724367509) or by emailing contact@229h.com. We are committed to responding to all inquiries within 3 hours.
We have compiled a list of the most frequently asked questions to help you find the answers you need quickly.
1. Choose Your Items
Browse our catalog and select the products you love. **Screenshot** or save the links of the items you want to buy.
2. Contact & Confirm
Add our Customer Service on **WhatsApp**. Send us the product details to confirm the price and shipping fee.
Once agreed, simply pay a $10 Deposit to start your order.
3. QC & Shipping
We prepare your stock and send you clear **Real Photos & Videos** of the goods and packaging.
✅ Satisfied?
Pay the remaining balance, and we ship immediately!
❌ Not Satisfied?
No worries. We will refund your deposit instantly.
For a step-by-step guide with visuals, please click the [How to Buy] link.
Thank you for shopping with us. Due to the complexities of international logistics and cross-border trade, please review our policy before completing your purchase:
Final Sale Policy: Considering the extended transit times and customs procedures involved in international shipping (our standard return window is 10 days), we are unable to accept returns or exchanges for international orders.
Pre-Shipment Quality Inspection: To ensure your complete satisfaction, every item undergoes a rigorous quality inspection before leaving our facility.
Visual Confirmation Service: Before shipping, we will provide you with detailed photos and high-definition videos of your specific item. We will only proceed with the shipment once you have reviewed and confirmed the item's condition.
Our Commitment: We take great pride in our transparency and craftsmanship, ensuring that every piece delivered to you meets our highest standards.
We accept a variety of major payment methods, including Western Union, PayPal, Wise, Panda Remit, We Remit, LemFi, and other mainstream options.
Please note that product prices do not include shipping. Shipping costs vary significantly by destination, product type, and current market rates. As international logistics fees fluctuate, we calculate shipping based on the package's weight and volume. For reference, shipping for a small item (e.g., a wallet) to Europe is approximately $25. Please contact our customer service to confirm the exact shipping fee before placing your order.
We apologize that our online inventory is not synced in real-time. With goods moving in and out of our warehouse every hour, we cannot guarantee 100% availability for every single item. However, most products are well-stocked. Please contact our customer service to confirm availability at any time.
Product Quality Grading Guide
Level 1: Standard Grade (Standard 1:1) / 原单
- Accuracy: ~92% similarity to the original.
- Description: Crafted using materials and hardware (Zinc Alloy) that closely resemble the authentic version. Each piece follows 1:1 dimensions for a high-quality standard look.
Level 2: Top Original Grade (Premium 1:1) / 顶级原单
- Accuracy: ~96% similarity to the original.
- Description: Made with the same materials as the authentic version and upgraded Semi-Steel hardware. The shape, color tone, and stitching are highly refined. From a close distance, it is virtually indistinguishable from the original.
Level 3:Ultimate / Master Grade (Authentic Quality / 1:1 Mirror) / 特级正品
- Accuracy: ~99% similarity to the original.
- Description: This is our highest tier, developed using an actual authentic product as a master template. It features the same materials and Full Steel hardware. Every detail—including the leather texture, hand-feel, stitching, gold stamping, embossed logos, and overall silhouette—perfectly matches the original. Even when placed side-by-side with the authentic item, no difference can be seen.
Absolutely. You may request a refund of your deposit or full payment at any time before shipping. Once you cancel your order, please contact our customer service. We will issue a refund via your original payment method (please note that transaction fees are non-refundable).
We offer a 1-year limited warranty from the date of purchase. We provide free repair services for any functional or manufacturing issues that are not caused by human error. Please note that shipping costs for sending and returning the item are the responsibility of the customer.
Estimated Dispatch Times
- Bags, Belts, Wallets & Accessories: Shipped the same day (some items dispatched the next day).
- Watches: Requires 2-5 days for assembly; high-end/specialized models may require additional time.
- Shoes: Custom-made to order, requiring 2-5 days for production.
- Apparel: Dispatched within 1-3 days.
- High-End Custom Commissions: Delivery timelines will be confirmed individually via customer service.
You can reach us through the following channels: WhatsApp (+8617724367509) or by emailing contact@229h.com. We are committed to responding to all inquiries within 3 hours.
